Phone: 216-263-9000

2101 Superior Avenue
Suite 300
Cleveland, OH 44114

Business Processes Company

Silverlode helped a client analyze 364 locations to select the optimal location for their back office center.

Business Processes Company


A global leader in the business process services industry needed to open a new back office center. The client had some geographic parameters, but needed guidance to identify the optimal location. The client engaged Silverlode to provide location analysis and site selection services.


Silverlode analyzed nine key demographic and economic indicators that were critical to the client and provided a weighted location factor analysis of 364 MSAs. We provided a detailed analysis of the ten highest ranked MSAs and then worked with the client to filter the options down to six short-list locations. Silverlode conducted a comparative operating cost model that analyzed labor and payroll, property taxes, corporate taxes, utilities, real estate costs, and public transportation access.

Silverlode identified available buildings and incentives and helped the client select a community in the Southeast. The new center is one of the most productive back office operations for the company and employs over 1,000 people.